Kirankumar T N
Senior Account Manager | Agile Devops | Data Privacy | ITIL | SIAM | SAFe Program Consultant |
- Role
- Senior Engagement Manager at CGI
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kirankumar T N
Senior Program/Account Manager with a proven track record in IT consulting services…
Experience
Senior Engagement Manager
Sep 2018 — Present · Bangalore, IN
Experienced leader in IT Service Delivery with a strong track record of managing multi-geographical client portfolios. Led a team of 60+ professionals specializing in Environment Management, Deployment, Application, and Release Management services. Accountable for the DevOps team\'s Profit and Loss (P&L), driving transformation initiatives in process maturity, strategy development, and financial performance. Act as the head of Practice and Governance for Operations, Financials, and Member Management. Proficient in Client Relationship Management, including client governance, SLA reporting, stakeholder engagement, vendor relations, and escalations. Skillful in financial management, encompassing forecasting, margin targets, salary cost management, billing, and administrative cost planning. Spearheaded Process Governance for IT services across CGI India, ensuring compliance with industry best practices and implementing strategic plans for people, processes, and tools. Collaborated effectively with support functions and cross-functional teams to elevate operational performance and align with company Standard Operating Procedures (SOPs) for superior quality, service, lead time, and cost optimization.
Education
Bangalore University
Master of Business Administration (MBA)
2004 — 2006
Bangalore University
Bachelor's of Science
2001 — 2004
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