Kiran Chenga

About Kiran Chenga

Seasoned IT leader with over 17 years of experience in Technology Operations, Service Design, and Transition management. Proven expertise in managing large, complex IT projects in regulated environments, particularly in the pharmaceutical and financial sectors. Adept at leveraging Agile methodologies and ITIL standards to drive innovation and operational excellence. Strong track record of aligning technology solutions with business objectives and maximizing stakeholder satisfaction.

Experience

1. Service Design & Transition Manager

   AstraZeneca

   Aug 2023 — Present · Chennai, IN

   Successfully established a Service Design Center for Excellence (C4E) in 2023, driving impactful service improvements. Measured success through enhanced customer satisfaction and accelerated service delivery.• Maintained highest standards of integrity in project delivery by ensuring compliance with AstraZeneca\'s regulatory guidelines, such as SoX, Privacy, GxP, by maintaining 100% adherence rate.• Conducted comprehensive evaluations of service capability and risk profile before the release or deployment of new or changed services into business as usual (BAU), ensuing a 15% reduction in post-deployment service incidents and a 10% increase in overall service stability.• Managed the Design & Transition of our Next Gen ServiceNow Platform (One of Top 5 IT Programmes in 2024) that will continually offer new features and capabilities through 20 modules that cater to more than 8 Business functions. Created a comprehensive User Acceptance Testing plan and executed it with our stakeholders.• Built a strong relationship with the Service Design & Transition C4E Business representatives and the Project Management Office (PMO) to ensure early engagement of projects/programmes.• Established the Service Design Metrics, by coming up with a methodology to measure the service stability and the effectiveness of the support model that was put together as part of design activities.• Spearheaded 15 Business critical Agile projects in 20••••25, cutting across Big Technology units such as Commercial IT, R&D IT, Finance IT, HR IT and Operations IT.• In line with my motto of lifelong learning, I completed my ITIL V4 Foundation certification in April 2024, KPMG Lean Six Sigma Green belt in May 2024, acquired AZ Gen AI Gold Accreditation in December 2024 and completed ServiceNow Administrator Fundamentals in September 2025

Education

• University of Madras

  Bachelor’s Degree, Electronics and Communications Engineering

  2000 — 2004

• University of Staffordshire

  Master’s Degree, Computer Science

  2005 — 2008

• Kendriya Vidyalaya

  High School

  1998 — 2000

Skills

• Transition Management
• IT Infrastructure Management
• Service Level Management
• Servers
• Itil
• IT Strategy
• Service Management
• Problem Management
• IT Management
• Network Security
• IT Service Management
• Change Management
• Major Incident Management
• Client Relationships Strengthening
• Service Delivery Management
• Solution Architecture
• Service Delivery
• Business Analysis
• Vendor Management
• Contract Management
• Windows Server
• Service-Level Agreements (Sla)
• IT Operations
• Requirements Analysis
• Vmware Esx
• Incident Management
• Project Management
• Network Administration