Kiran Kiran Narasimhamurthy Kris N.
Sr Director Customer Relationship for Energy Resources & Utilities Western Canada Region @Tata Consultancy Services
Signup · Get unlimited contacts
WORK HISTORY
Sr Director Customer Relationship for Energy Resources & Utilities Western Canada Region @Tata Consultancy Services
Calgary, AB, CA
Lead multiple accounts revenue & gross margin growth, targeting $50-$150M * Actively collaborate with Sales to hunt for new accounts, targeting 10-$50M new logos depending on Growth level * Leverage Sales support, ensure clear GTM messaging across accounts * Develop and maintain strong relationships with client executives, acting as a trusted advisor and strategic partner * Drive revenue growth by identifying upselling and cross-selling opportunities, working closely with clients to understand their evolving needs and aligning our offerings accordingly * Monitor project progress, proactively identifying and addressing any risks or issues that may impact delivery * Foster a culture of continuous improvement, driving operational efficiency and implementing best practices for project management and client engagement * Act as a liaison between clients and internal teams, effectively communicating client requirements, managing expectations, and ensuring alignment throughout the project lifecycle * Conduct regular business reviews with clients, analyzing performance metrics, identifying areas for improvement, and proposing solutions to enhance client satisfaction and retention * Stay up to date with industry trends, market dynamics, and emerging technologies to provide strategic guidance to clients and internal stakeholders * Ensure strong client relationships, CSAT, business value realization * Actively lead, coach & support matrixed delivery teams on accounts * Groom delivery and client partner talent to scale accounts as appropriate * Lead and deliver all programs successfully for customer engagements * Effectively position company as the client’s partner for defining and delivering innovative technology solutions at the speed of a startup * Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams * Manage the portfolio P&L ensuring the profitably and a healthy financial result
EDUCATION
Bangalore University
Bachelor of Engineering (BEng)
Institute of Directors (IoD)
The Chartered Director
SKILLS
ABOUT KIRAN KIRAN NARASIMHAMURTHY KRIS N.
With a robust track record at Tata Consultancy Services, my role as Senior Director in Customer Relationship Management focuses on fostering growth and solidifying client partnerships. Our team\'s collaborative efforts have successfully targeted significant revenue margins and established new accounts, contributing to our overarching goal of sustained business expansion.At the heart of my approach lies a commitment to understanding and aligning with our clients\' evolving needs, which has been essential in driving upselling and cross-selling opportunities. This client-centric strategy, coupled with a dedication to executive leadership and key account development, shapes my mission to deliver strategic digital transformation and innovative solutions that empower our clients.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.