Kiran Shetty
Vice President, Global Customer Service at Exact Sciences
- Role
- Vice President, Global Customer Service at Exact Sciences
- Location
- Redwood City, CA, US
- LinkedIn followers
- 500 followers
About Kiran Shetty
Experienced Customer Support ExecutivePassion for customer support oriented work with more than 15 years successful experience in different aspects of customer service and leading teams of experienced professionals Experience with supporting customers in Life Sciences and Diagnostics areasExcellent understanding of challenges and opportunities that exist in a multinational matrix organized environmentExcellent understanding of challenges and opportunities that exist in a multinational matrix organized environmentRecognized strengths in problem-solving and trouble-shooting, planning/implementing proactive procedures and systems, establishing KPI’s and balanced scorecards to measure customer satisfaction and operational efficiency
Experience
Vice President, Global Customer Service
Mar 2021 — Present
Education
Rochester Institute of Technology
Bachelor's degree, Biotechnology
1989 — 1992
University of Notre Dame
Doctor of Philosophy (Ph.D.), Biological Sciences
1992 — 1998
Skills
- Project Management
- Troubleshooting
- Life Sciences
- Biotechnology
- Technical Support
- Due Diligence
- Collaborative Problem Solving
- Change Management
- Management
- Sales Management
- Leadership
- Medical Devices
- Team Leadership
- Lifesciences
- Commercial Operation
- Strategy
- Business Development
- Genomics
- Commercialization
- Customer Service
- Molecular Biology
- Integration
- Field Service
- Executive Management
- Customer Satisfaction
- Pharmaceutical Industry
- Service Management
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