Kiran Sheta Dungarani

Line Manager (Customer and Treading Manager) @Sainsbury's

London, GB

My responsibility is to ambitiously seek leadership opportunities with the long-term goal of managing my own store or assuming a higher-level role. Prioritizing the development of my team\'s skills is a focal point, ensuring they deliver results promptly.In a well-balanced management role, I emphasize clear accountability, understanding expectations, and seeking support when needed. Whether with existing supervisory experience or aspiring for advancement, I aim to closely engage with my team, fostering skill growth.In my role as a Customer Experience leader, I focus on delighting and inspiring customers throughout their journey, from the car park to the checkout. This involves overseeing operational in-store management, ensuring the smooth daily functioning of my designated area.Key responsibilities include managing a medium to large in-store team, handling task assignments, break planning, creating schedules, addressing performance issues tactfully, and contributing to recruitment. I aim to be a visible leader on the shop floor, serving as a role model, driving training initiatives, and cultivating an inclusive team culture.Success is measured by supporting the Lead Customer Experience Manager in enhancing customer and retail outcomes, collaborating with peers to identify improvements, ensuring seamless shift handovers, providing direct and frequent feedback to the team, instilling customer-centric values, and progressively making informed decisions under time constraints.

L.D. College of Engineering

Bachelor of Engineering - BE