Kiran Raja
Senior Architect | Microsoft - Data & AI Account Management | Enterprise Sales & Business Innovation Customer Success | Cloud Solutioning & Implementation Trusted Advisor | Ex - Chevron & GE Capital | Ex - Tech Mahindra
- Role
- Senior Cloud Architect, Data & Ai Trusted Advisor at Microsoft
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Kiran Raja
Professional Innovator having several value driven years of Technological Industry…
Experience
Senior Cloud Architect, Data & Ai Trusted Advisor
Oct 2024 — Present · Houston, TX, US
Customer CentricityGather technology and customer/partner insights like feedback around technical preferences, environments, business need to align with solutions. Act as the voice of the customer (VOC)/partner by sharing feedback around technical capabilities, blockers, and insights that relate to customer/partner.Build relationships with technical specialists and Solicits input to contribute to proposals for viable solutions.Proves design solutions capability through design collaboration sessions with the customer/partner. Work to support short-term/transactional engagements to understand how work contributes to customer success plans to meet customer/partner needs and deliver customer outcomes. Support discussion with other internal and external stakeholders contribute to customer readiness.Contributes to customer/partner satisfaction by providing a positive customer/partner experience.Establishes recovery actions or proactively makes offers to improve customer/partner experience. Business Impact & Technical LeadershipIdentifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices.Apply methodology and governance to minimize business and technical risks and adhere to quality assurance in design and/or delivery of solutions.Leverages standard tools to align with opportunity and milestone execution and pipeline hygiene standards.Accelerate consumption and solution implementation on products, services, and value propositions of Microsoft\'s Cloud and Support businesses. Leverage reference architecture to support delivery on Microsoft\'s Customer Promise. Supports opportunities to accelerate cloud consumption. Assess needs and gathers information to identify growth opportunities. Participate in discussions around architecture design, resiliency reviews and technical optimization that result in production deployment application and increase customer/partner usage, consumption and value outcomes.
Education
Panjab University
Bachelor of Engineering - BE
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