Kiran Palase
Senior Service Manager @A.P. Moller - Maersk
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WORK HISTORY
Senior Service Manager @A.P. Moller - Maersk
Pune, IN
Senior Service Delivery Manager – SAPAs a Service Delivery Manager specializing in SAP, I have consistently demonstrated expertise in delivering high-quality application and infrastructure services to meet business-critical needs. My role spans end-to-end management of SAP ERP AMS projects, offering strategic leadership and operational excellence across technology and service delivery domains. Key Responsibilities and Achievements: SAP Expertise- Managed SAP ERP AMS projects using ITIL, focusing on S/4HANA implementation, hypercare, and early life support- Deep knowledge of SAP modules, including OpenText VIM, FICO, SD, MM, and SRM- Led SAP decommissioning and data archiving initiatives, streamlining processes and reducing costs. Service Delivery Management- Accountable for delivering and managing SAP application services across their lifecycle- Effectively managed incidents, problem resolution, and risk assessments with structured thinking- Delivered change management strategies, including upgrades, new implementations, and risk mitigation plans. Cloud & Infrastructure- Directed data center migrations from on-premises to cloud, leveraging Azure Foundation and automation techniques- Supported IT platform cost optimization, forecasting, and vendor contract negotiations. Vendor & Client Management- Built strong client relationships by aligning IT services with business needs- Negotiated contracts and managed vendor relationships to deliver cost-effective solutions. Strategic Leadership- Supported mergers and acquisitions with a focus on SAP integration and transformation- Acted as a liaison between technical teams and business stakeholders, ensuring alignment and clear communication. I am dedicated to delivering excellence in service management, driving innovation, and optimizing costs within SAP environments.
EDUCATION
Shivaji University
Master of Commerce
Sikkim Manipal University - Distance Education
Master of Business Administration (MBA)
SKILLS
ABOUT KIRAN PALASE
Experienced SAP Professional | Project Manager | IT LeaderWith a proven track record in managing complex SAP ERP AMS projects and deep expertise in SAP modules (FICO, MM, SD, VIM), I bring over 16 years of experience driving excellence in IT services and solutions. Core Competencies- End-to-end SAP S/4HANA implementations, hypercare, and early life support- Strategic customer engagement and ensuring seamless delivery of the solutions- Expertise in cloud technologies (Azure Foundation) and DC migrations from on-premise to cloud environments- Skilled in IT vendor negotiations, contract management, and IT platform cost optimization and forecasting- Certified in ITIL and Scrum Master, ensuring agile and process-driven project management- Logical thinker with a passion for leveraging automation and innovation to enhance operational efficiency. Highlights- Successfully managed IT platform costs and prepared budgets for future years- Spearheaded process excellence initiatives, driving operational improvements and value creation- Strong track record in managing large-scale migrations and supporting IT transformation strategies.
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