Kiran Malla

About Kiran Malla

Visionary and resilient global technology leader with extensive experience across Network and Security Operations (NOC/SOC), Cybersecurity, IT Infrastructure, virtualisation, compute, storage, networking, and data centres. I combine the strategic perspective of a business executive with the operational expertise of a hands-on technologist. My leadership focuses on driving transformation at the intersection of people, processes, and technology to deliver scalable, secure, and high-impact business outcomes.As Head of Operations, I\'ve led managed services supporting 2,500+ enterprise clients across global markets, maintaining a 95% customer satisfaction score through disciplined service management and a relentless focus on reliability. I\'ve managed multi-million dollar portfolios exceeding $25M, delivering complex, cross-functional programs on time and under budget — consistently turning operational complexity into scalable opportunity. Transformed the service model from reactive ticket management to a proactive, journey-centric framework by embedding end-to-end observability and predictive insights through AIOps and ServiceNow ITOM.Overseeing the design, implementation, and maintenance of HPC Engineering infrastructure, including Compute, Citrix, Storage, Networks, and Data Centres to ensure seamless operations.Ensuring operational excellence and end-to-end ownership of 24x7 global IT support operations, with a focus on SLA/KPI adherence, quality compliance, and customer satisfaction.On the security and risk front, I\'ve designed and implemented proactive cybersecurity frameworks that achieved a 40% reduction in cyber threats, alongside governance structures aligned to ISO 27001, ISO and ISO 9001. I approach GRC not as a compliance checkbox, but as a strategic enabler of enterprise resilience.Delivering a 30% efficiency improvement during large-scale organizational transitions — while keeping teams engaged, customers satisfied, and stakeholders aligned. I\'ve championed AI-driven automation and service transformation programs that modernize operations without losing the human judgment that critical environments demand. Inclusive leadership is equally central to how I operate; diversity initiatives I\'ve led increased leadership representation by 20%.Whether it\'s standing up a NOC/SOC function, navigating a GRC audit, embedding AI Ops into service delivery, or leading a business transformation program — I bring clarity, urgency, and a bias for outcomes.

Experience

1. General Manager

   HCLTech

   Nov 2023 — Present · Hyderabad, IN

   Leading global Network & Security Operations (NOC/SOC) across complex, multi-regional enterprise environments — delivering 24/7 threat visibility, detection, and response with 95%+ SLA compliance across critical and high-value accounts.• Spearheading end-to-end cybersecurity strategy and operations for large-scale enterprise clients, overseeing threat monitoring and incident response aligned to NIST CSF and CIS Controls — translating technical risk into business-relevant intelligence for executive and board-level stakeholders.• Driving security automation and AI-powered operations (EDR, XDR, MDR, SOAR, SIEM, AI Ops) with integrated threat intelligence pipelines, reducing incident response time by 40% and enabling security teams to shift from reactive to predictive postures.• Transformed service model from ticket-centric to journey-centric, embedding observability and predictive insights through AIOps platforms (ServiceNow ITOM).• Championing transformational programs across global Network & Security functions — modernising platforms, embedding service governance, and scaling operations across cloud and hybrid environments to meet evolving enterprise demand.• Operationalising GRC programs aligned to ISO 27001, SOC 1 & 2, NIST, and CIS Controls — providing executive-level reporting, audit readiness, and risk frameworks that strengthen enterprise resilience and regulatory confidence across complex, multi-jurisdictional environments.• Delivering measurable business outcomes through data-driven operational leadership: 98% customer satisfaction, 12% improvement in client retention, 18% increase in profitability, and 10% reduction in operational costs — across high-stakes, complex customer environments.

Skills

• Program Management
• IT Operations
• Cloud Computing
• Vendor Management
• Microsoft Exchange
• Disaster Recovery
• Enterprise Architecture
• IT Strategy
• Virtualization
• Service Delivery
• Software Project Management
• Itil
• IT Service Management
• Sdlc
• Solution Architecture
• Data Center