Kiran Malaji
Customer Operations | Sales | Tech Support | Customer Support (US & UK) | B2C services | B2B services | Retention |Customer Success
- Role
- Customer Service Representative at Accenture
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Kiran Malaji
Customer Service & Sales Professional | CRM Tech Support | Team Leader | Adaptive LearnerWith over 6 years of experience in customer service, CRM technology support, sales, and team management, I excel in dynamic environments that demand problem-solving, leadership, and customer-first solutions. My ability to quickly adapt to new technologies and processes allows me to stay ahead in an ever-evolving industry.I specialize in optimizing CRM systems to enhance customer interactions, driving sales growth, and mentoring teams to exceed performance targets. My adaptive learning mindset enables me to embrace change, implement innovative solutions, and continuously improve customer engagement strategies.I am passionate about delivering exceptional service by leveraging technology, data-driven insights, and strategic communication. Whether streamlining operations, coaching teams, or integrating CRM solutions, my focus is on efficiency and long-term success.Always eager to learn, collaborate, and grow, I welcome new opportunities to connect with industry professionals and exchange insights. Let’s connect and drive innovation together!
Experience
Customer Service Representative
Feb 2024 — Present · Delhi, IN
Handling inbound and outbound calls to assist customers with their queries regarding Verizon Products and services.Identifying customer issues and providing effective solutions promptly, whether it’s related to billing, service interruptions or account management.Staying informed about the latest Verizon services, promotions and policies to offer accurate information and recommendations.Maintaining detailed records of customer interactions and transactions, documenting issues and resolutions for future references.Striving to enhance customer satisfaction by providingexceptional service and ensuring a positive experience with every interaction.Meeting or exceeding performance targets related to call handling time,customer satisfaction scores and issue resolution rates.
Education
Mumbai University
Bachelor of Commerce - BCom
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