Kiran Kumar Pabbathi

About Kiran Kumar Pabbathi

Passion and diligence are two traits that I believe most reflect me as an individual. I possess 17+ years of experience in managing mélange of IT service management operations including IT operations management, ITIL process development, consulting and management, ISO/IEC 20K standard, IT Asset Management (ITAM), Service Integration & Management (SIAM), Identity and Access Management (IAM), Project management, Client relationship management, Data Privacy, Data Governance and Quality management, utilizing ITIL v3 & v4 best practice framework and ISO/IEC 20K standards.My profound experience made me an expert in Software Development Life Cycle (SDLC), Test Management, Technical Writing, and Six Sigma Philosophy. I am skillful in managing IT infrastructure and operations, delivering IT solutions to meet strategic requirements and enhance the organisation\'s competitiveness. I have proven competencies in the implementation of project management framework and scrum methodologies to achieve organisational goal.Personal Traits:• Author of 11 books in ITSM & ITAM practices• Successfully provided training to students on different ITIL certifications including ITIL v3 Foundation, Intermediate, MALC and ITIL v4AREAS OF EXPERTISEIT Service Management | IT Asset Management | Incident Management | Problem Management | Change Management | Service Asset & Configuration Management | Knowledge Management | Event Management | Process Development | ITIL Process Assessments & Improvement | ITSM Governance | Data Privacy | Stakeholder Management | Risk Assessment | Ticket Management | Manual Testing | Content ManagementTECHNICAL SKILLSITSM Tools HP Service Manager, Service Center, HP OVO/ OMW, CA – Intrascope, HP Business Service Management, Service Now, Smart Service DeskCMS SharePoint Server 2003, MOSS 2007Authoring Tools Microsoft WordTesting Tools QTP, QC 10Web Design HTML, Microsoft FrontPageGraphics SnagIT 7, Microsoft Paint, Microsoft VisioPresentation Tools Microsoft PowerPointOther Tools Provision 6.1, Caliber RMOperating System Windows 9x, 2003, XP Home/Professional, Vista, 10

Experience

1. Author, Book Publisher, Career Coach, & Lyricist

   Author

   Feb 2011 — Present · Hyderabad, IN

   Career Coach & Advisor for college pass-outs to:* Assess their strengths and weakness, and advise the jobs that they can excel* Train them in niche technology/ tools* Help you find jobsAuthoring books that can:* GIVE WEALTH OF KNOWLEDGE ON NICHE AREAS IN I.T * SIMPLIFY COMPLEX I.T INTO EASILY UNDERSTANDABLE I.T* ASSIST YOUNG INDIVIDUALS TO GAIN JOBS ON RARE SKILLS* REVIVE THE GLORIES OF VEDIC CULTURE, AND TEACH MORALS AND PRINCIPLES* I HELP YOU TO AUTHOR AND PUBLISH BOOKS IN INFORMATION TECHNOLOGY INDUSTRYFreelance Trainings on ITIL, ITAM, SIAMCan provide \"Role Based Trainings\" for -* ITSM consultant* ITAM consultant* Incident Manager & Major Incident Manager* Problem Manager* Change Manager* Configuration Manager* Knowledge Manager* Availability Manager* Capacity ManagerWRITING SONGS EXPLAINING THE GLORIES OF SUPREME LORD VISHNU AND HIS INCARNATIONS* KRISHNAM VANDE JAGAD GURUM - & t=592sList of my books:#\"PDCA for ITIL\"​ ISBN 97••••••••76, published by TSO, UK # “Guidance for ITAM\"​, ISBN 97••••••••09, published by Servicemanagers.org.# “Guidance for EAM\"​, ISBN 97••••••••16, published by Servicemanagers.org.#\"Charm of friendship\"​ published by Pothi, India. Available in \"JustBooks\"​ libraries (ALL OVER INDIA)[http://justbooksclc.com/titles/340700-charm-of-friendship]#\"Focus on IAM\"​ - ISBN 97••••••••30, published by Servicemanagers.org.#\"Guidance for Incident Management\"​ published by Servicemanagers.org.#\"Guidance for Problem Management\"​ published by Servicemanagers.org.#\"Guidance for Change Management\"​ published by Servicemanagers.org.#\"Focus on Data Center\"​ published by Servicemanagers.org.#\"Guidance for Service Asset and Configuration Management\"​ published by Servicemanagers.org.#\"Quick Start Guide to Industry 4.0\"#\"Guidance for your IT Career\"Website: http://kirankumarpabbathi.wix.com/books

Education

• Osmania University

  BCA, Bachelors in Computer Applications

  2000 — 2003

• JAGSoM - Jagdish Sheth School of Management

  Master of Business Administration - MBA

• IICT

  Executive MBA in IT, Information Technology

  2005 — 2007

• Vivekananda Maha Vidyala Junior College

  Intermediate (BIEAP), Mathematics Physics and Chemistry

  1998 — 2000

• St. Martins High School

  ICSE Syllabus

  1997 — 1998

• Indian Institute of Management Kashipur

  Management Development Programme, Strategic Management