Kiran Kumar
ITSM Professional with SIAM, ITIL and Project Management at TATA Consultancy Services
- Role
- Solutions Architect at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kiran Kumar
An ITIL and ISO/IEC certified professional with more than 13 years experience in Service Management & Customer relationship in Aerospace and IT industries. A Competent professional and self-driven individual with ability to effectively manage multiple assignments in a fast paced environment.Areas of Expertise Project Implementation Policy Formulation Process Re-engineering Resource Utilization Process AuditsCertification attained ITIL Foundation Certification ISO/IEC Foundation Certification ITIL Practitioner ( Release and Control ) Certification ITIL V3 Expert Project Implementation in Controlled Environment (Prince2) Practitioner.Specialties: Information Technology Infrastructure Library ISO/IEC Standards ITIL V2 Foundation ITIL V2 Practitioner (IPRC) ITIL V2 Service Manager ITIL V3 Service Manager Bridge ITIL V3 Expert
Experience
Solutions Architect
Oct 2015 — Present · Bengaluru, IN
Education
Bangalore University
Bachelor of Science (B.Sc.), Physics, Mathematics and Computer Science
1996 — 1999
Indian Institute of Management and Engineering Studies
Master’s Degree, Computer and Information Sciences and Support Services
2001 — 2003
Kendriya Vidyalaya
High School, Social Sciences, Mathematics, Languages, Physics, Biology and Chemisty
1988 — 1994
Government Science and Arts College, Bangalore
High School, Physics, Mathematics, Biology and Chemistry
1994 — 1996
Skills
- Iso 20000
- Service Delivery
- Process Improvement
- Transition Management
- Team Management
- Vendor Management
- Itil Process Implementation
- Problem Management
- Service Management
- Release Management
- Service-Level Agreements (Sla)
- IT Service Management
- Change Management
- Crm
- Itil
- Configuration Management
- Incident Management
- Requirements Analysis
- Itil Certified
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