Kiran Kumar

About Kiran Kumar

Building upon my enriching experience of 19+ years in leading Infrastructure Management, Infrastructure Management Services Line of Business and program management within the IT infra industry, I am enthused most when given the opportunity to define, design, and deliver services while collaborating with geographically dispersed team members.• 19 years of experience in managing IT Infrastructure Operations, Transition & Transformation Program Management, • Hands on experience in implementing IT Service Management Processes • Designing and Implementation of IT Service Management tools and Service Assurance Tools • Implementing RPA solutions using Automation Anywhere• A Certified Scrum Master embracing the agile practices for product development • Hand on experience in Technical delivery of WINTEL, Messaging and Active Directory • Good communication and experience in client interaction, managing client expectations and delivering customer-oriented solutionsThrough the course of my career, I have worked closely with international stakeholders and ideated on strategies depending on the kind of challenge (Transition Program management, Project Management, Service Delivery Management, Solution Architecture, process design, user experience, and technology).

Experience

1. Transition Project Manager

   Accenture

   Nov 2012 — Present · Bangalore, IN

   Program management for Infrastructure Outsourcing Service Transitions Have led Infrastructure Outsourcing Transitions1. Led the transitions with no financial, transition timeline overruns2. Have led transition pre-sale support activities including Costing, Due Diligence, Supporting Client Orals and workshops for large infrastructure outsourcing opportunitiesKnowledge Transition & Data Center services tower lead under transition for Managed Security Operations and Infrastructure Operations under Technology

Education

• Sanjay Gandhi Rural Polytechnic

  Technical Diploma, Electrical, Electronics and Communications Engineering

  1996 — 1999

• Karnataka State Open University

  Bachelor of Science (B.Sc.), Information Technology

  2006 — 2009