Kiran Kumar
Customer Success Lead @ iGuru
- Role
- Customer Success Lead at Iguru
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kiran Kumar
iGuru empowers businesses through customer success strategies, focusing on onboarding, adoption, and retention. Partnered with cross-functional teams to align customer needs with company goals. Contributed to enhancing service delivery and streamlining CRM processes. Previously, Classplus and CarWale offered a foundation in sales operations and customer relationship management. Leveraged these experiences to build expertise in team management, strategic planning, and revenue generation. Holds a Bachelor\'s degree in Commerce from IIMC Degree College, combining academic insight with practical impact.
Experience
Customer Success Lead
Apr 2023 — Present · Hyderabad, IN
Oversaw a team of customer success managers, ensuring high-quality service and goal achievement. • Collaborated with sales, marketing, and product development to align customer needs with company offerings. • Implemented customer feedback mechanisms, leading to a 20% increase in customer satisfaction scores. • Contributed to iGuru\'s growth as a startup by enhancing customer retention strategies, resulting in a 15% reduction in churn rate.
Education
Sri Gayathri junior
MEC
IIMC Degree College
Bachelor's degree, Bcom
2015 — 2017
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