Kiran Kaur Raina

Team Lead @Titan Company Limited

Mumbai, IN

Identified challenges of a 10-member sales team by monitoring key performance metrics and creating new solutions that resolved 80% of problems in closing deals.• Introducing new upselling techniques and cross-selling opportunities that improved average order value by 42%• Boosted sales revenue from 10% to 68% within 10 weeks on the job by inspiring the daily performance of the team members using the sales force.• Interviewing potential sales team members.• Exceeding sales goals and ensuring my team does the same.• Ensuring all customer service work is distributed evenly throughout the team.• Ensuring to maintain high-level professionalism on the floor. • Managed and supervised ten personnel in a high-stress environment. In charge of setting, planning, and delegating tasks, sales plans, work schedules, and other admin duties.• Conducted daily, weekly, and monthly meetings with the team members in order to improve their performance and over-achieve the target.• Implement improvements with individuals who may not be on target by performance management quickly and efficiently. • Train, coach, and mentor new employees to maximize selling proficiency.• Run weekly and monthly reports detailing sales and ranking top performers.• Reinforce top sellers and motivate lower sellers for peak performance.• Create customer service initiatives to elevate satisfaction and drive repeat business.• Monitor customer buying habits and adjust product lines and sales promotions to drive revenue.• Managed attendance, hourly reports, and MTD for payroll and agency payroll.• Motivating team members for better sales.