Kiran Kanithi

About Kiran Kanithi

I am a ServiceNow System Developer/Administrator with 8+ years of experience in ServiceNow Administration and Implementation. I specialize in modules like Incident, Change, Problem, and Release Management.I bring a strong work ethic, quick learning, and problem-solving skills, always ready to take on new challenges.Key Skills:ServiceNow Administration (code migration, cloning, upgrades)Expertise in ITSM frameworks and key modulesReport generation and custom app developmentProficient in multiple ServiceNow releases

Experience

1. Servicenow Developer

   Verizon

   Feb 2022 — Present

   As a ServiceNow Developer/Administrator at Verizon, I was responsible for optimizing and customizing various ServiceNow modules to enhance system functionality and improve service delivery. Key responsibilities included configuring notifications for timely communication, enhancing the Service Portal and GRC plugin for better usability, and defining user roles with ACLs to ensure secure and compliant access control. I also worked on integrating Qualys vulnerability management with ServiceNow, strengthening risk management within ITSM workflows.My role also involved providing daily support for ServiceNow modules such as Service Catalog and ITSM, troubleshooting and resolving system issues, and ensuring optimal performance. Additionally, I enabled advanced features on the Employee Center Pro portal, including chat functionality, content recommendations, employee forums, and organization charts, to improve user experience and accessibility.

Education

• University of South Florida

  Minor

• University of South Florida

  Bachelor of Science - BS