Kiran Kachhela
“Where talent meets opportunity.”
- Role
- Manager at Dots Connect
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kiran Kachhela
Hello I have total experience of 10 year in Insurance, Banking, Recruitment.
Experience
Manager
Apr 2022 — Present · Mumbai, IN
As a Client Success Manager my focus is on ensuring client satisfaction, retention, and the successful fulfillment of their staffing needs. Client Success Plans: Client Success Strategies: Develop and execute client-specific success plans that outline goals, milestones, and actions to achieve them.Feedback Loop: Continuously refine client success plans based on feedback and changing client needs.Client Feedback: Collect and analyze client feedback regularly to understand their needs, concerns, and satisfaction levels.Client Retention: Develop strategies to maintain and improve client satisfaction, leading to higher client retention rates. Candidate Quality and Fit: Candidate Quality Assurance: Ensure that candidates presented to clients meet their specified criteria and are of high quality.Cultural Fit: Understand the client\'s company culture and ensure candidates are a good fit in terms of values and work environment.Market Knowledge: Industry Trends: Stay updated on industry trends, market conditions, and competitor activities to provide strategic insights to clients.Compliance: Ensure that all recruitment practices adhere to relevant legal and compliance standards.Team Collaboration: Cross-functional Collaboration: Work closely with the recruitment and sales teams to align efforts and ensure a seamless client experience.Knowledge Sharing: Share client-specific insights and feedback with the internal teams to improve service quality.
Education
Mumbai University Mumbai
Postgraduate Degree
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