Kiran Jagadish
Vice President Commercial Operations @ANZ
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WORK HISTORY
Vice President Commercial Operations @ANZ
EDUCATION
Seshadripuram First Grade College (S.F.G.C), Bengaluru
Bachelor of Commerce - BCom, Finance and Financial Management Services
ABOUT KIRAN JAGADISH
A highly accomplished and customer-centric banking professional with over 23 years of extensive experience across the Australian and US markets. Proven expertise encompasses operations management, business management, transitions, and project management within the banking and services sector.Beginning in US home loan underwriting and servicing, experience broadened to include Australian retail banking functions, specifically Home Loans Assessment, Fulfilment, Servicing, and Remediation teams, as well as engagements within Retail and Small Business Segments.Demonstrated leadership in large-scale operations, successfully leading teams of 200+ personnel across multiple geographies. Key achievements include a 300% capacity increase in Vietnam Operations, the development of comprehensive Career Progression and Voice Skill Development Frameworks, successful complex underwriting transitions, significant TAT reductions through on-site project management, and strategic priority channel transitions.Possessing sound business acumen, the ability to analyze business needs and translate them into measurable performance results, and a passion for developing highly employable leaders, consistently driving optimal customer, business, and people outcomes. A highly effective and emotionally intelligent communicator, with a reputation for strong people leadership.
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