Kiran Dutt Mula
Technology Service Delivery Leader || Continuous Learner || Contributing towards “Build trust in society and solve important problems” || Gallup Themes: Analytical, Positivity, Harmony, Connectedness, Communication
- Role
- Service Delivery Lead at PwC
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kiran Dutt Mula
Dynamic and results-driven Associate Director, IT Service Delivery Leader, with 20+ years of experience in IT Support, Service Delivery Management, and Service Management Operations. Adept at optimizing large-scale service environments, driving operational excellence, and implementing automation and process initiatives delivering $900K+ in savings, major MTTR reduction, and elevated customer experience. Proven leader in multidisciplinary transformation and successful rollout of new ServiceNow instances across enterprise settings
Experience
Service Delivery Lead
Jan 2026 — Present · Hyderabad, IN
Lead the service delivery of Application Evolution Services by providing support and enhancements of several applications for a financial services client.
Education
Andhra University
B.Sc, Maths, Physics & Statistics
2000 — 2003
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