Kiran Devraj
Senior Manager @Scotiabank
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WORK HISTORY
Senior Manager @Scotiabank
Toronto, ON, CA
Led and scaled a 25-person global Application Support and SRE team across multiple locations, overseeing 24/7 reliability of mission-critical data and trading platforms.• Directed a 2-year GCP migration program — designed and executed end-to-end data migration strategies, transitioning critical on-premises workloads to Google Cloud Platform with zero unplanned downtime.• Defined and enforced SLOs, SLIs, and error budgets across all production data platform services, establishing a data-driven reliability culture.• Implemented Dynatrace-based observability framework (metrics, traces, dashboards, alerting), reducing downtime by 25% and improving overall system availability by 15%.• Architected load balancing, auto-scaling, and failover mechanisms that improved system availability by 20% and enabled self-healing infrastructure at scale.• Collaborated with cross-functional architecture and engineering teams to redesign system architecture — increased throughput by 30% and reduced operational costs by 20%.• Drove automation of manual operational processes (application checkouts, environment health checks), cutting manual intervention by 60% and freeing team capacity for proactive work.• Coordinated major production releases and critical change events across environments, ensuring rigorous orchestration and rollback readiness.• Revamped the offshore support model with a cost-efficient partner, cutting mean time to recovery (MTTR) from event outages by 75%+ and reinforcing incident management protocols.•Owned incident response for high-severity events: led triage, coordinated cross-team escalation, drove post-mortems and root cause elimination to prevent recurrence•Continuously evaluated SLA and quality targets through support metrics dashboards, implementing corrective actions to maintain platform health.•Validated Business Continuity Plans (BCP) and Disaster Recovery procedures through regular testing, ensuring operational resilience under failure scenarios.
EDUCATION
KLE Society's PU College
I & II PUC
Nagasena Vidyalaya
School
M.S. Ramaiah Institute of Technology
B.E, Industrial Engineering and Management
Sikkim Manipal University of Distance Education
Master of Business Administration (MBA), Banking Management
ABOUT KIRAN DEVRAJ
I\'m a Senior Site Reliability Engineer and Technology Leader with 18+ years of experience in financial technology — including 8+ years leading SRE, Production Support, and Platform Engineering teams at Tier-1 institutions including Scotiabank, CitiGroup, and Deutsche Bank (Satyam Computers Limited).My work sits at the intersection of reliability engineering and business impact. I don\'t just keep systems running — I build the frameworks, teams, and cultures that make them self-healing, observable, and resilient at scale.What I\'ve delivered: Led a 2-year GCP cloud migration at Scotiabank — zero unplanned downtime Reduced MTTR from event outages by 75%+ through offshore team restructuring and incident protocol redesign Cut manual operational intervention by 60% through end-to-end automation Improved system availability by 20% via load balancing, auto-scaling, and failover architecture Built and scaled a 25-person global SRE team across multiple locationsMy core expertise:Site Reliability Engineering · SLO/SLI/Error Budget Governance · Incident Management & Post-Mortems · GCP & OpenShift · Kubernetes · CI/CD Automation · Dynatrace Observability · Capital Markets & Trading Systems · FinTechMy leadership philosophy:I believe reliability is a product feature, not an afterthought. I\'ve spent my career building teams that own their systems end-to-end — from writing runbooks to driving architecture decisions. I\'ve grown from individual contributor to VP-level leadership through hands-on technical ownership combined with people-first management.
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