Kiran Bera

Store Manager @bigbasket

Kolkata, IN

Led operations of a high-performing dark store in Kolkata, managing both 10-minute express delivery and scheduled slot-based orders.Achieved over 95% on-time order fulfillment by optimizing warehouse layout, pick-pack processes, and last-mile coordination.Supervised a team of 40+ associates, delivery partners, and shift leads to ensure seamless store execution and adherence to KPIs.Implemented real-time order monitoring and route planning to reduce delivery TAT (Turnaround Time) and enhance customer satisfaction.Collaborated with inventory, procurement, and regional demand teams to maintain accurate stock levels and minimize stockouts.Maintained 99%+ inventory accuracy through cycle counts, FIFO practices, and shrinkage control.Ensured 100% compliance with Bigbasket’s SOPs on hygiene, safety, and quality, contributing to audit success and high CSAT.Actively resolved operational escalations and trained staff on process improvements to drive continuous performance gains.Played a key role in cost reduction by optimizing manpower utilization and minimizing order returns or damages.

University of Calcutta

Bachelor of Commerce - BCom, Accounting and Finance (Honours)