Kira Markey
Content Curation Manager @Expedia Group
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WORK HISTORY
Content Curation Manager @Expedia Group
Seattle, WA, US
EDUCATION
Western Washington University
BA, Communication
North Kitsap High School
High School Diploma
SKILLS
ABOUT KIRA MARKEY
Knowledge Management leader with 10+ years of experience in SaaS/DaaS, HR tech, and customer operations. I\'ve built and matured global knowledge ecosystems grounded in Knowledge-Centered Service (KCS) and data-driven content strategy, driving improvements in content creation, reuse, TTR, CSAT, and onboarding velocity at scale. My portfolio also includes: leading content strategy and governance for AI-readiness; shaping knowledge architecture for large-scale platform migration; and org-wide document governance post-M&A. I\'m energized by:Translating complex domains into clear, reusable content🤝 Driving alignment across Support, Product, Engineering and GTM Creating resilient operational frameworks that scaleCertified Knowledge Manager (CKM), KCS Practitioner and KCS Coach, my hands-on experience is backed with expertise on industry-leading methodologies. Additional certifications in Coding Fundamentals, Web Development, and Gen AI for Project Management round out my technical background.
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