Kira Markey

About Kira Markey

Knowledge Management leader with 10+ years of experience in SaaS/DaaS, HR tech, and customer operations. I\'ve built and matured global knowledge ecosystems grounded in Knowledge-Centered Service (KCS) and data-driven content strategy, driving improvements in content creation, reuse, TTR, CSAT, and onboarding velocity at scale. My portfolio also includes: leading content strategy and governance for AI-readiness; shaping knowledge architecture for large-scale platform migration; and org-wide document governance post-M&A. I\'m energized by:Translating complex domains into clear, reusable content🤝 Driving alignment across Support, Product, Engineering and GTM Creating resilient operational frameworks that scaleCertified Knowledge Manager (CKM), KCS Practitioner and KCS Coach, my hands-on experience is backed with expertise on industry-leading methodologies. Additional certifications in Coding Fundamentals, Web Development, and Gen AI for Project Management round out my technical background.

Experience

1. Content Curation Manager

   Expedia Group

   Feb 2026 — Present · Seattle, WA, US

Education

• Western Washington University

  BA, Communication

  2009 — 2013

• North Kitsap High School

  High School Diploma

  2006 — 2009

Skills

• Writing
• Office Administration
• Editing
• Microsoft Word
• Communication Skills
• Digital Photography
• Travelbox
• Interpersonal Communication
• Elementary Education
• Public Relations
• Interpersonal Skills
• Communication
• Dinerware
• Photoshop
• Microsoft Excel
• Childcare
• Powerpoint
• Teaching
• Time Management
• Audacity
• Administration
• Professional Writing
• Press Releases
• Child Development
• Microsoft Office
• Sales
• Phone Etiquette
• Multi-Line Phone
• Social Media
• Indesign
• Training
• Customer Satisfaction
• Assistant Work
• Facebook
• Intercultural Communication
• Hospitality Industry
• Public Speaking
• Organization Skills
• Tourism
• Customer Service