Kira Springer
Senior Project Manager and Business Operations Professional
- Role
- Sr Project Manager, Payment Strategy and Operations at T-Mobile
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kira Springer
Project management and operations professional with a background identifying process…
Experience
Sr Project Manager, Payment Strategy and Operations
Aug 2014 — Present · Bellevue, WA, US
Drive strategic planning and continuous improvement projects to support channel growth for a national telecommunications company while providing insights and serving as a trusted advisor to senior leadership Directed cross-functional teams in two large-scale, multi-year vendor implementations, managing product development, creating user stories/business requirements, and coordinating deployment planning efforts while integrating cost-savings and operational efficiencies Developed an operational dashboard for key performance indicators and communicated with Loss Prevention and Fraud teams to uncover fraud patterns in the Retail channel, resulting in over $2M savings Collaborated with cross-functional teams to develop an incident management tracking and escalation process for payment applications/systems, including establishment of escalation protocol and communication standards
Education
Texas A&M University
Bachelor of Business Administration (B.B.A.)
1990 — 1995
Skills
- Project Management
- Salesforce.com
- Agile Project Management
- Leadership
- Product Management
- Business Process Improvement
- Software Development Life Cycle (Sdlc)
- Business Process
- Financial Analysis
- Investor Relations
- Program Management
- Business Intelligence
- Strategic Partnerships
- Account Management
- Sales Management
- Change Management
- Strategy
- Integration
- Requirements Analysis
- Forecasting
- Project Delivery
- Customer Satisfaction
- Agile Methodologies
- Team Building
- Agile & Waterfall Methodologies
- Strategic Planning
- Business Analysis
- Call Centers
- Business Development
- Software as a Service (Saas)
- Solution Selling
- Team Leadership
- Sales Operations
- Customer Retention
- Competitive Analysis
- Customer Experience
- Direct Sales
- Project Coordination
- Product Marketing
- Project Planning
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