Kira Jordan

About Kira Jordan

Experienced analytical Sales & Marketing executive with a focus on performance improvement through process and organizational improvements across the marketing, sales, and service functions of organizations. Over 15 years in customer relationship management roles touching all phases of the customer lifecycle. Industry experience includes retail energy, casino gaming, consumer banking, and professional services. Deep in-field experience in using customer research, quantitative analysis, and process design to drive organizational improvements. Passion for developing creative processes, solutions and marketing strategies to meet customer needs while managing within defined budget constraints.

Experience

1. Vice President Portfolio Management & Business Insights

   Spark Energy

   Oct 2019 — Present · Houston, TX, US

   Leads a team of 16 professionals to support the profitable acquisition and retention of customers through marketing, analysis of sales data, and decision support. • Manages the development of pricing and market strategies for 19 states and 94 utility markets. • Introduced data-driven sales quality processes to detect potential negative customer experiences

Education

• Rice University

  BA

• Rice University - Jesse H. Jones Graduate School of Management

  MBA

Skills

• Financial Analysis
• Business Process
• Web Marketing
• Database Marketing
• Marketing
• Loyalty Marketing
• Business Analysis
• Direct Marketing
• Technology Needs Analysis
• Process Improvement
• Crm
• Cross-Functional Team Leadership
• Marketing Strategy
• Analysis
• Budgets
• Business Strategy
• Financial Modeling