Kinsey Gates

About Kinsey Gates

I am a passionate Account Manager with an ability to transform client relationships and drive substantialaccount growth, especially within the tech and healthcare sectors. My journey has been about morethan just meeting quotas; it\'s been about creating meaningful connections, understanding the complexneeds of each client, and leading teams to not just meet, but exceed those expectations. My motivationstems from a deep-seated belief in the power of technology to change lives, and I thrive on finding innovative solutions to complex challenges.My approach is simple: listen, understand, and then act. This method has allowed me to consistentlysurpass business quotas, achieving growth rates as high as 241% at Lev, A Cognizant Company, all the while reducing churn and enhancing client satisfaction.Leadership for me is about fostering an environment where everyone can succeed, demonstrated by myinitiative in advancing a mentorship program and leading diversity and inclusion efforts that have not onlyenriched our teams culture but also driven our success.Here are a few highlights of my career:*Nurtured strong relationships with 13 key enterprise accounts, significantly enhancing business growth and client satisfaction.*Led project teams of 2-17, driving technology implementation success and account growth.*Achieved an average CSAT score of 4.82/5 and an NPS of 89/100, reflecting exceptional clientservice.*Awarded \"Most Levable Levster\"; for embodying company values and peer admiration.I\'m on the lookout for opportunities where I can bring my blend of skills to manage existing clientrelationships and focus on expansion. I believe in the power of authentic connections and am eager tocontinue making a difference in the lives of clients and colleagues alike. Let\'s explore how we can drive success together.

Experience

1. Strategic Account Manager

   Kicksaw

   Jun 2024 — Present · Philadelphia, PA, US

   At Kicksaw, a Salesforce consulting firm focused on helping companies optimize and scale their Salesforce ecosystems, I am accountable for revenue growth, retention, and delivery outcomes across a multi-industry portfolio spanning Healthcare & Life Sciences, Financial Services, and Technology. I consistently exceed targets through expansion, renewals, and strategic account planning, most recently delivering 150% of a $3M goal and continuing to scale a $5M+ book of business. I manage end-to-end Salesforce engagements across Marketing Cloud, Core (Sales and Service Cloud), and emerging solutions like Agentforce, acting as a strategic advisor to executive stakeholders and aligning platform capabilities to measurable business outcomes. I build and mature expansion pipelines, proactively surface growth opportunities, and oversee multiple concurrent implementations with strong governance, reporting, and risk management. I also partner cross-functionally with delivery, sales, and finance to ensure forecast accuracy and margin-aware execution, while leveraging AI-driven tools to improve account management, forecasting, and client engagement.

Education

• Philadelphia University

  Bachelor of Science (B.S.)