Kino Basile

About Kino Basile

My first experience with business was at age 5 when I began working for my Dad\'s construction business. My job was to put bricks in a bucket so he could hoist them up in order to keep building. However, he taught me a lot more than just how to build things. He taught me how to build relationships and trust with customers. In time, I picked up the trade and became a supervisor at a granite shop where I oversaw an installation crew. This allowed me to better appreciate the skills my father taught me such as de-escalating situations, time management, critical thinking, and professionalism. When the housing market collapsed I found myself looking for a new job. I applied at PayPal where officially relaunched my business career. I quickly excelled at my job because of my passion for helping people and the skills my Dad taught me. In my free time I love to spend time with my family, play music, read, and learn new interesting facts about everything.

Experience

1. Customer Care Manager

   Toast

   Feb 2025 — Present · Omaha, NE, US

Education

• Bellevue University

  Bachelor's degree, Business Management

  2014 — 2017

• Bellevue University

  Bachelor of Business Administration

Skills

• Customer Experience
• Escalation Resolution
• Recruiting
• Bass Guitar
• Team Leadership
• Sales
• Analytics
• Customer Escalation Management
• B2b
• Crm
• Payments
• Strategic Partnerships
• Customer Service
• Escalation Process
• Singing
• Verbal De-Escalation
• Singer-Songwriter
• E-Commerce
• Drums
• Call Centers
• Salesforce.com
• Payment Card Processing
• Account Management
• Project Management
• Product Management
• IT Recruitment
• Online Advertising
• Saas
• Internet Recruiting
• Management
• Leadership
• Guitar Playing