Kinny Kohli
Head, Vendor Solutions, Vendor Strategy & Ops
- Role
- Head, Scaled Operations at Google
- Location
- Palo Alto, CA, US
- LinkedIn followers
- 500 followers
About Kinny Kohli
20+ years experience in Operations for European and US based B2B and B2C businesses. Played a variety of functional leadership, transformation driven and change/performance management roles. Specialties: Transformation, Change Management, Lean Six Sigma, Operations, Performance Management, Vendor Management, Customer Service, Debt Collections, Contact Centre management, KPI Design
Experience
Head, Scaled Operations
May 2017 — Present · US
Lead Vendor Solutions in Vendor Strategy & Ops for Google Customer Solutions, enabling small and mid-sized users and driving a multi-billion $ revenue org.Previous roles- 20••••21: Led Customer Service Vendor Operations for Marketplaces Geo products suite including Google My Business, Transit, and Reserve with Google- 20••••21: Led Tech & Non-tech Vendor Operations for Natural Language Programming, Functional and Linguistic Testing, User Experience Research and Help Centre Content- 20••••19: Led Localization Testing operations based in 20+ countries for 40+ languages supporting pre and post launch testing for 20+ device surfaces- 20••••18: Led Spam & Abuse Vendor Protection Operations in Trust and Safety to safeguard a number of products such as Google Maps, ZipIt, Chrome Web Store and Gmail.
Education
Saïd Business School, University of Oxford
MBA, Operations and Finance
2011 — 2012
Institute of Chartered Financial Analysts of India University
Post Graduation Diploma in Customer Relationship Management, Customer Relationship Management
2006 — 2007
Guru Gobind Singh Indraprastha University
Bachelor in Software Systems, Computer Sciences
2000 — 2004
Skills
- Change Management
- Negotiation
- Business Analysis
- Management
- Performance Management
- Financial Analysis
- Program Management
- Six Sigma
- Business Strategy
- Project Management
- Leadership
- Supplier Evaluation
- Operations Management
- Strategy
- Strategic Planning
- Vendor Management
- Relationship Management
- Outsourcing
- Banking
- Team Management
- Process Improvement
- Business Transformation
- Management Consulting
- Business Process Improvement
- Customer Service
- IT Strategy
- Team Leadership
- Offshoring
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