Kinnary Shah

Staff Engineer @ServiceNow

Fremont, CA, US
EMAILS
k••••••••@servicenow.com
MOBILE NUMBERS
+14•••••••88

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WORK HISTORY

Feb 2023 — Present

Staff Engineer @ServiceNow

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Order Management Application Development: Led the team in designing and implementing features for an order management application, such as creating orders and order lines from product hierarchies. Spearheaded the specification version upgrade feature, enabling customers to update product inventories with new specification versions.UI Development: Directed the creation of custom UI pages in alignment with UX designs, utilizing UI Builder - controllers, components, databrokers, and UX client scripts to deliver a seamless user experience.Agile Leadership: Managed daily scrum activities, ensuring clear communication within the team. Led sprint planning, grooming sessions, and retrospectives to drive continuous improvement and deliver project milestones on time.Team Mentorship & Development: Provided guidance to junior engineers, helping them ramp up with task prioritization, code reviews, and best practices. Cross-functional Collaboration: Collaborated with multiple teams across ServiceNow to ensure seamless project delivery. For the Order Management application, worked closely with the Telecom and Order Management teams to align on business requirements and technical implementation. Coordinated with the UI Builder team to develop custom UI pages, ensuring design consistency and functionality. Proactively engaged with cross-functional teams, driving resolution when roadblocks occurred and ensuring continuous progress on tasks.

EDUCATION

2000 — 2004

Savitribai Phule Pune University

BE, Instrumentation & Control

N/A

ITIL v2 Foundation

Certification

SKILLS

Incident ManagementRelease ManagementSoftware DocumentationSolution ArchitectureManagementBmc RemedyService ManagementIT Asset ManagementService DeskContract ManagementCmdbSoftware Licensing ManagementIT Service ManagementItilRequirements AnalysisAsset ManagmentConfiguration ManagementItil CertifiedRequirements GatheringProblem ManagementSrmPl/Sql

ABOUT KINNARY SHAH

10+ years’ experience in designing and coding enterprise software solutions that are scalable, secure, and maintainable• Expert level understanding of Cross Platform (Web & Client-Server) application design and development using Web & JAVA Technologies• Provide domain-specific expertise, perspective and guidance to cross-organization projects and junior staff members.• Excellent problem-solving & debugging skills, improving customer satisfaction and driving overall improvements to the product• Collaborator with excellent communication and people skills

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Kinnary Shah — Email, Phone Number & Contact Info | Unifers