Kinnari Patil
APME @ Salesforce | Salesforce Employee Impact Council, India - Member | 3x Salesforce Certified | Trailhead Triple Star Ranger 🌟🌟🌟
- Role
- Associate Proactive Monitoring Engineer at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kinnari Patil
Proactive and Results-driven Application Monitoring Engineer at Salesforce, ensuring the…
Experience
Associate Proactive Monitoring Engineer
Oct 2023 — Present · Hyderabad, IN
Monitored production environments of top-tier clients of Salesforce Commerce Cloud, ensuring 24/7 uptime and quick incident detection.• Used monitoring tools to analyse logs, performance graphs, and system alerts for proactive issue identification.• Reported and escalated critical incidents, collaborated with cross-functional teams to investigate and mitigate root causes, and ensured timely resolution.• Debugged application-level issues by analysing system behavioural trends and logs, contributing to reduced downtime and enhanced platform reliability.• Contributed to incident analysis documentation and shared insights to support ongoing process improvements and service optimization• Used tools likes Grafana, AppDynamics, Cloudflare, Splunk, and SFCC Monitoring Tools.• Analysed over potential insights that hinted toward converting into incidents.• Raised and tracked over 700+ proactive cases and met SLA, ensuring high level of customer satisfaction.• Built strong expertise in Salesforce, my Salesforce portfolio includes Salesforce Administrator, App Builder, and AI Associate certifications.
Education
University of Mumbai
Bachelor of Engineering - BE
2019 — 2023
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
2025 — 2027
Tarapur Vidya Mandir and Jr College
SSC and HSC (Science)
2004 — 2018
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