Kingston Yan

Enterprise Technical Support @Lookout

Lookout is a cybersecurity company that makes it possible for individuals and enterprises to be both mobile and secure. With 100 million mobile sensors fueling a dataset of virtually all the mobile code in the world, the Lookout Security Cloud can identify connections that would otherwise go unseen - predicting and stopping mobile attacks before they do harm. The world’s leading mobile network operators, including AT & T, Deutsche Telekom, EE, KDDI, Orange, Sprint, T-Mobile and Telstra, have selected Lookout as its preferred mobile security solution. Lookout is also partnered with such enterprise leaders as AirWatch, Ingram Micro and MobileIron. Headquartered in San Francisco, Lookout has offices in Amsterdam, Boston, London, Sydney, Tokyo, Toronto and Washington, D.C. To learn more, visit and Post Sales Client Support -Customer Training and On-boarding -Deliver service and support to end users through web, phone, and email -Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services -Gather customer’s information and determine the issue by evaluating and analyzing the symptoms -Identify and escalate priority issues to appropriate team -Accurately process and record bugs using designated tracking software