Kingsley Ehimen Asuelimen
Business Technology Delivery Manager @Avanade
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WORK HISTORY
Business Technology Delivery Manager @Avanade
Charlotte, NC, US
Solution Architect and Delivery Lead specializing in AI‑powered customer experience and CCaaS transformation using Microsoft Dynamics 365, Power Platform, Azure AI, and Copilot.Act as a domain SME and accountable Solution Architect for complex, enterprise‑scale customer service and contact center programsLead innovation initiatives across AI‑enabled CCaaS, self‑service, automation, and integration strategiesDesign and build reusable accelerators, reference architectures, and demo ecosystems to accelerate pre‑sales, POCs, and deliveryShape and lead tailored proposals and proofs of concept, translating business needs into scalable technical solutionsOversee end‑to‑end delivery, balancing architecture integrity, execution quality, and time‑to‑valueMentor and scale high‑performing, globally distributed technical teams, driving consistency, confidence, and delivery excellenceProven in delivering AI‑powered solutions across Customer Service, Contact Centers (CCaaS), and Sales & Marketing, accelerating client outcomes while supporting sustained business growth.
EDUCATION
International Business School
Master of Business Administration - MBA, Strategic Data-Driven Management
University of Buckingham
Master of Business Administration - MBA, Strategic Data-Driven Management
SENTRAL College Penang
Associate's degree, Information Technology (IT)
SKILLS
ABOUT KINGSLEY EHIMEN ASUELIMEN
I design enterprise‑scale, AI‑powered customer experience solutions that deliver measurable business value. I operate at the intersection of solution architecture, delivery leadership, and innovation, with a focus on AI‑enabled customer service and Contact Center (CCaaS) transformation. I specialize in translating Microsoft’s AI‑first capabilities into scalable, client‑ready solutions across Dynamics 365, Power Platform, Azure AI, and Copilot. As a domain SME and Solution Architect, I lead complex initiatives, build reusable accelerators and enable high‑performing global teams to move faster and scale impact
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