Kingsley Uzoh
Financial Assist Associate @Intrum
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WORK HISTORY
Financial Assist Associate @Intrum
Glasgow, GB
Delivering Customer-Centric Solutions: Proactively engage with customers facing financial difficulties on credit card accounts, providing empathetic guidance to resolve arrears and defaulted payments. Debt Resolution Strategies: Assess individual financial circumstances to develop tailored repayment plans, balancing regulatory compliance with fair customer outcomes. Regulatory Adherence: Ensure strict compliance with FCA guidelines, Treating Customers Fairly (TCF) principles, and GDPR standards in all interactions.Customer Advocacy: Act as a trusted liaison between clients and creditors, negotiating sustainable solutions to prevent further financial hardship.
EDUCATION
University of Ibadan
MIPR, Industrial and Personnel Relations
Obafemi Awolowo University
Bsc, Sociology and Anthropology
Glasgow Caledonian University
Master's degree, International Business Management
ABOUT KINGSLEY UZOH
Transitioning my passion for customer service and compliance into the financial sector, I…
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