Kingsley Onukansi
- Role
- Sr IT Analyst at HCLTech
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Kingsley Onukansi
I am a trainable and personable, forward-thinking IT professional, highly motivated and…
Experience
Sr IT Analyst
Jul 2020 — Present
Provides TIER 1/2 Level Support of daily help-desk tickets by providing technical support for end User\'s, resolving issues as they arise within SLAs set by management; Prioritizes and appropriately escalates issues to assure timely problem resolution; Reviews user requirements and needs for software and services; performs related research and analysis and provides information and guidance to users; Assists with the installation, configuration and troubleshooting of any specialty hardware/software as it relates to the supported computing environment; Manages desktop/laptop patch management solution and Windows Deployment Servers; Responsible for building and updating images for all desktops/laptops; Performs general administrative functions such as password resets and group membership changes; Conducts user training; Creates IT departmental documentation as well as creates and maintains end-user documentation; Provides support for the Caterpillar managed print services; Administers Endpoint Protection for Clients, Servers and Virtual Environment; Demonstrated people skills and customer service skills; Performs related tasks as required.
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