Rrajesh Bhan

Sr Solution Architect & Program Manager @HCLTech

Watford, GB

Program Manager (Transition and Transformation)-Roles/Responsibilities during the Project: Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing departments and companiesEUC Practice (Global Lead & Pre Sales Support) Working in cognitive intelligence framework. Defining prototype for future of Service Desk through Cognitive science and Artificial Intelligence. Working on Implementing Cognitive and AI based bots in the environments. Identifying the business objective through regular Audits of projects and identifying best practices organization wide. Working on AI Shift left Auto healing and self-service technologies in customer environment. Identifying (Vendor Management) for new tools and technologies to be used and deployed in EUC domain. Working in Identifying New Product and POC in the Centralized Lab for evaluation of new technology. Leading the Technical Architecture Board discussion. Understand customer requirement through RFP document and Briefing document Administer end-to end proposals process through RFQ, RFI,RFP responses. Lead Solution team for workplace service Train team across technologies, mentor new joiners on RFP process Support and create new solution document Architect technical solution to meet customer requirement and IT strategy Effort estimations, solution sizing, business case and pricing activities Develop statement of work (SOW) documents