Egwu
Customer Service Specialist @Adecco
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WORK HISTORY
Customer Service Specialist @Adecco
GB
UK Rail Operations Specialist with proven expertise in optimising station performance, enhancing passenger experience, and safeguarding regulatory compliance. Skilled in real‑time travel assistance, schedule coordination, and efficient ticketing, with a strong track record of maintaining smooth passenger flow and operational resilience during service challenges. Recognised for a proactive, solution‑driven approach that strengthens safety, accessibility, and customer satisfaction while driving continuous process improvement across station operations.
EDUCATION
National Open University of Nigeria
Master's degree
Unicaf University
Doctor of Philosophy - PhD
Chartered Institute of Personnel Management of Nigeria
Professional Diploma
University of the West of England
Masters
Abia State University
Bachelor of Science (BSc)
University of Ibadan
Master's degree
SKILLS
ABOUT EGWU
Results-driven operations professional and collaborative team leader with over a decade…
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