Einstein

Operations Manager @Global Knowledge

Chennai, TN, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2012 — Present

Operations Manager @Global Knowledge

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Chennai, IN

Responsibilities will include a mixture of strategic and tactical activities to support the business ranging across the product life cycle from Vision/Inceptions to sun setting curriculum and service offers. Monitoring our partners like Cisco/NetApp/Citrix/Microsoft/RedHat and communicating curriculum changes to ensure that Global Knowledge can effectively manage and implement change and also take advantage of market opportunities to grow the business.Other ResponsibilitiesSales & Operations/SchedulingProduct Development Implementation/DeliveryMarket Research & AnalysisMarket PlanningSales SupportMonitring Content DevelopmentSME/Instructor RelationsMonitor Recruiting Team

EDUCATION

1992 — 1995

The New College

Bachelor of Science (BSc), Botany

2007 — 2009

Anna University Chennai

Master of Business Administration (M.B.A.), Business Administration and Management, General

1997 — 1999

University of Madras

Master of Arts (M.A.), Criminology

SKILLS

ManagementBpoTeam ManagementTrainingRecruitingService DeliveryVendor ManagementCall CentersMarket ResearchOutsourcingCrmBusiness DevelopmentItilOperations ManagementEmployee RelationsCustomer SatisfactionTeam LeadershipChannel PartnersGlobal Business DevelopmentPartner ManagementCisco SalesCitrix SalesPre-SalesNew Business DevelopmentFranchisingCall CenterTalent ManagementBusiness AnalysisPerformance ManagementAnalysisSlaSalesTransition ManagementCustomer ExperienceCustomer ServiceSoft SkillsCustomer RetentionNet Promoter ScoreNetwork MarketingCoaching

ABOUT EINSTEIN

Key responsibility to develop new business opportunity for Cisco, IBM, NetApp, Citrix, RedHat, SalesForce,(ISC)2, VMware & other IT vendor training for local and international market and to develop and build relationship with Principals with regards to training. Managing Cisco Partners, Vendors/Principal and synthesizing with company directions. Also drive large opportunities and incremental revenue through building strategic relationships with key corporate re-sellers, learning partners and direct clients. Additionally involve in the planning and participation of exhibitions and events.

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