Einstein
Product Manager | India, SAARC & Africa Markets | Trainocate Networks India Private Limited
- Role
- Operations Manager at Global Knowledge
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Einstein
Key responsibility to develop new business opportunity for Cisco, IBM, NetApp, Citrix, RedHat, SalesForce,(ISC)2, VMware & other IT vendor training for local and international market and to develop and build relationship with Principals with regards to training. Managing Cisco Partners, Vendors/Principal and synthesizing with company directions. Also drive large opportunities and incremental revenue through building strategic relationships with key corporate re-sellers, learning partners and direct clients. Additionally involve in the planning and participation of exhibitions and events.
Experience
Operations Manager
Jul 2012 — Present · Chennai, IN
Responsibilities will include a mixture of strategic and tactical activities to support the business ranging across the product life cycle from Vision/Inceptions to sun setting curriculum and service offers. Monitoring our partners like Cisco/NetApp/Citrix/Microsoft/RedHat and communicating curriculum changes to ensure that Global Knowledge can effectively manage and implement change and also take advantage of market opportunities to grow the business.Other ResponsibilitiesSales & Operations/SchedulingProduct Development Implementation/DeliveryMarket Research & AnalysisMarket PlanningSales SupportMonitring Content DevelopmentSME/Instructor RelationsMonitor Recruiting Team
Education
The New College
Bachelor of Science (BSc), Botany
1992 — 1995
Anna University Chennai
Master of Business Administration (M.B.A.), Business Administration and Management, General
2007 — 2009
University of Madras
Master of Arts (M.A.), Criminology
1997 — 1999
Skills
- Management
- Bpo
- Team Management
- Training
- Recruiting
- Service Delivery
- Vendor Management
- Call Centers
- Market Research
- Outsourcing
- Crm
- Business Development
- Itil
- Operations Management
- Employee Relations
- Customer Satisfaction
- Team Leadership
- Channel Partners
- Global Business Development
- Partner Management
- Cisco Sales
- Citrix Sales
- Pre-Sales
- New Business Development
- Franchising
- Call Center
- Talent Management
- Business Analysis
- Performance Management
- Analysis
- Sla
- Sales
- Transition Management
- Customer Experience
- Customer Service
- Soft Skills
- Customer Retention
- Net Promoter Score
- Network Marketing
- Coaching
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