Kinchit Singh
Senior Program Manager
- Role
- Senior Project Manager at Citi
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Project Manager
Jan 2022 — Present
Led \"Project Reimagine\" at CITI BANK, optimizing Citi Retail products and enhancing customer experience.Created valid estimates of efforts to complete engineering work streams and understands the relationship between technology and business, and how technology enables core capabilities and business unlocks.Strategically reconfigured the customer-facing site, introducing new products to replace the existing Products.Introduced four enhanced features to improve customer engagement and user experience on the site.Managed deployments/releases across the entire Digital Organization, overseeing monthly release cycles in adherence to SDLC processes. Ensured CR approvals, risk identification, and thorough testing, and communicated progress metrics to both internal and external stakeholders.Managed 2 Scrum teams of 25 plus members each, fostering collaboration and delivering results.Implemented capacity planning metrics, enhancing resource utilization and streamlining Sprint planning.Delivered and presented weekly and biweekly status reports, highlighting progress metrics, potential risks, and strategies for successful outcomes.
Education
JRE School of Management
PGDM
2014 — 2016
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