Kim Black

Experience

1. Sr Alliance Operations Manager

   Gdt - General Data Technology

   Feb 2024 — Present

   The Sr Alliance Operations Manager is responsible for overseeing and managing the operational aspects of GDT’s alliances and partnerships. This player coach role requires direct ownership of key operational tasks while managing a team of Alliance Operations Specialists. Includes developing and implementing operations strategies and processes to maximize effectiveness and efficiencies of partner onboarding and management.•Develop and execute alliance operational strategy: Develop and implement a comprehensive alliance operational strategy that aligns with the company\'s overall goals and objectives. •Build and maintain operational relationships: Build and maintain strong operational relationships with key partners, including identifying and addressing partner requirements and concerns, providing regular updates on alliance operational activities, and managing any issues that arise.•Manage alliance operations: Oversee the day-to-day operations of alliances, including monitoring and reporting on alliance operations performance, managing resources, and ensuring compliance with all contractual obligations.•Coordinate cross-functional teams: Work closely with Alliance Managers, and various internal departments, such as GTM leadership, sales, service, marketing, and legal, to coordinate alliance operations activities and ensure alignment with the company\'s overall strategy.•Identify and implement new operational strategies & processes. Continuously monitor the effectiveness and performance. •New partnerships & programs: Manage the overall new partner onboarding process and adopt processes to manage all new partner programs.•Drive results: Develop and track metrics to measure the success of alliances and use this information to improve alliance performance and drive results continuously.•Develop and mentor team: Build and develop a high-performing team, providing guidance, coaching, and support to ensure that all team members are able to achieve their full potential.

Skills

• Relationship Developement
• International Sales
• Cloud Computing
• Client-Centric
• Relationship Driven
• Customer Relationship Management (Crm)
• Vendor Management
• Long-Term Customer Relationships
• Microsoft Office
• Sales
• Strategic Partnerships
• Cisco Technologies
• Leadership
• Customer Retention
• Customer Service
• Cisco Systems Products
• Management
• Team-Oriented
• Managed Services
• Account Management
• Sales Support Tools
• Customer Satisfaction