Kim Ayers
Big Dreamer | Practical Operator | Bridge Builder
- Role
- Product Operations Director at Docusign
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Kim Ayers
I am a Strategy & Operations leader who excels at moving teams from friction to flow. I am attracted to opportunities to fix broken processes and serve people who have been previously failed by dysfunctional systems, policies, and incentives.My \"superpower\" is translating and bridge-building—not just between English & Spanish speakers, but across different working styles, teams, and cultures.I\'ve built my career in: Customer Experience and Enterprise Transformation across industries Business Strategy & Operations, Product Testing & GTM, and Process Redesign in B2B SaaS Executive Alignment, Incentive Structures, Delivering Results, and People Development
Experience
Product Operations Director
Apr 2024 — Present · San Francisco, CA, US
Currently building a unified \"insights to action\" feedback loop for the age of AI, to bring customer needs and understanding directly to the fingertips of our problem-solvers- Architected the \"Betas@Docusign\" program, establishing successful and scalable formulas for B2B product testing, to maximize customer insights and business value- Oversaw portfolio of ~30 enterprise/commercial betas per year, reaching tens of thousands of large customers while saving $500k in 6 months through process automation- Advised on the go-to-market strategy for Docusign.org, designing a new nonprofit customer experience and discount qualification workflows.
Education
University of California, Berkeley, Haas School of Business
Master of Business Administration (M.B.A.)
2016 — 2018
University of Virginia
Bachelor of Arts, Foreign Affairs & Philosophy Double-Major, Spanish Minor
2006 — 2010
Universidad Adolfo Ibáñez
Post-Graduate Certificate, Business Administration
2013 — 2014
Skills
- Program Management
- Capacity Building
- Strategic Planning
- Emerging Markets
- Entrepreneurship
- Latin America
- Corporate Governance
- Leadership
- Growth Strategies
- Scale-Ups
- Balanced Scorecard
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