Sungjin Kim
Sr. Business Systems Analyst @ Joybird (Under La-Z-Boy) | ex-Microsoft(Activision Blizzard under Xbox)
- Role
- Senior Business Systems Analyst at Joybird
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Sungjin Kim
With over 8 years of experience in business systems analysis and engineering, I…
Experience
Senior Business Systems Analyst
Jan 2025 — Present · Los Angeles, CA, US
Designed the ASN integration between Joybird and LZB-Portland (3PL) via Files.com, collaborating cross-functionally and leading meetings to streamline logistics, document workflows, and achieve $345K in projected annual shipping cost savings.• Lead weekly stand-up meetings for the programming team & bi-weekly retail+technology touch base meeting, fostering collaboration, issue resolution, and alignment on development priorities.• Integrated PayPal Point of Sale (POS) from purchase to payment by connecting retail devices with our ERP system, e-commerce retail platform, and Braintree (PayPal). Enabled seamless in-store transactions and ensured accurate, real-time data capture across all systems• Oversee cross-functional marketing projects focused on coupon, promotion and free-shipping, optimizing campaign effectiveness and business accessbility.• Supported the new retail store opening by leading the ERP system setup and acting as the Technology team representative in cross-functional project meetings, where I regularly shared updates and aligned stakeholders.• Driving the USMCA compliance initiative by analyzing part, BOM, and subassembly structures—including creation, updates, and inactivation processes. This involves collaborating with the Factory team to collect and cleanse raw material data and integrating this with external platforms.• Leading a cross-functional effort to enhance and standardize the floor model inventory sales process across retail locations. I am working with teams across retail, factory, finance, technology, and customer service to establish an end-to-end workflow and implement ERP procedures that reduce user pain points.• Architecting the development of a CRM feature within our ERP system for potential trade customers. This project aims to capture user data, support lead follow-ups, and track conversion rates—providing the marketing team with actionable insights to improve outreach and engagement strategies
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