Kim Stocks

About Kim Stocks

I create clarity in the middle of chaos.As a Sr. Enterprise Business Analyst at SAS, I lead cross-functional initiatives that turn strategy into execution—fast. I specialize in Gainsight governance, escalation workflows, and customer health scorecards, helping teams surface risk, drive adoption, and act with precision.I’ve built scalable frameworks for lifecycle management and operationalized CS strategy across RevOps and CIS. I don’t just manage systems—I shape how they work for people.I’m known for being the person who sees the gap, names it, and builds the fix. Whether it’s mentoring regional champions, launching Gainsight governance, or driving change management across CS, I bring structure, momentum, and accountability.Outside of work, I serve as PTSA President for Willow Spring High School—because leadership doesn’t stop at the office door.

Experience

1. Senior Enterprise Business Analyst

   SAS

   Jun 2024 — Present · Cary, NC, US

   I lead strategic initiatives that turn operational complexity into clarity across Customer Success, RevOps, and CIS. My focus is on building scalable systems that surface risk, drive adoption, and align execution with business strategy.Led the full implementation of the Gainsight platform—from developer-level configuration to enterprise rollout. Architected health scorecards, escalation workflows, and success plan tagging to drive visibility and action across Customer Success and Revenue Operations.Owned change management for the Gainsight product launch, including governance, enablement, and cross-functional adoption.Provide ongoing support to all Gainsight users, managing enhancement requests, resolving issues, and troubleshooting bugs to ensure platform stability and continuous improvement.Advise CS leadership on lifecycle management, success plan strategy, and health scorecard design—connecting platform capabilities to business outcomes.Facilitate feedback loops with global CSMs, translating frontline insights into roadmap priorities and operational improvements.Deliver enablement content, training, and governance frameworks that support Gainsight rollout, license provisioning, and cross-functional collaboration.

Skills

• Sales Operations
• Customer Retention
• Professional Services
• Lead Generation
• Strategy
• Marketing
• Customer Management
• Solution Selling
• Marketing Strategy
• Customer Experience Strategy
• Leadership
• Salesforce.com
• Retention Management
• Strategic Partnerships
• Customer Experience Management
• Direct Sales
• Crm
• Enterprise Software
• Sales
• Loyalty Programs
• Superior Work Ethic
• Customer Experience Analysis
• Telecommunications