Kimberly Rundle

WORK HISTORY

EDUCATION

SKILLS

ABOUT KIMBERLY RUNDLE

I am a highly creative Marketing and Customer Service Director with extensive knowledge of public information tools and techniques including Social Media platforms and am known for delivering results in highly competitive markets. Known as a mature, accomplished and purely results-driven Sales, Business Development and Customer Service Professional with a record of measurable achievements in customer satisfaction and sales. Highly skilled in all facets of Human Resource Management, an Articulate communicator and confident staff trainer and motivator who easily inspires teams to perform at their best. Comfortable making presentations to executive management and key decision-makers. Established a reputation for quality, satisfaction, and results as shown by continuously growing bottom-line in fiercely competitive and challenging environments-Project work has included: Customer Service Program Project Lead, Unified Communications Steering Committee Business Lead, and Call Center Assessment Business Lead-Have handled numerous Crisis situations & have developed comprehensive customer service training programs for staff. The focus has been on quality management and information flow in crisis management whether related to a quality issue or product withdrawal- In 2010 & 2011 I was a guest speaker at the 7th & 8th Annual Customer Feedback week(s) in Chicago and I did an interview for an article in CRM Magazine on \"How RightNow Technologies helps Organic Valley feed information-hungry consumers- I possess strong team leadership, motivational and coaching skills. Specialties: CRM Administration and Management, Customer Service Operations Management, Quality, and Regulatory Affairs Management, Inside Sales Management, Telemarketing Management, Supervision in a Union Environment, Customer Service Training, Public Relations Rapid Response Team member, One-Stroke FolkArt Painting Instructor, and Artist.