Kim Roerk

Project Manager with Exceptional Customer Relations @Actively Seeking Full Time Position

North Fort Myers, FL, US
MOBILE NUMBERS
+18•••••••40

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WORK HISTORY

Sep 2019 — Present

Project Manager with Exceptional Customer Relations @Actively Seeking Full Time Position

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Fort Myers, FL, US

Project Manager & Exceptional Customer Service:Versatile, results driven professional with 32 years of developing exceptional relationships with clients, peers and senior leadership providing solutions. Exceptional leadership abilities, personnel management skills with strong focus on customer experience. Proven problem solving and analytical thinking skillset, fast learning curve, ability to adapt to change. I am a dedicated professional with the skill-set to excel in a fast-paced environment enhancing company and customer experience both in office setting and virtual experience. Core Competencies:Business Analysis Scope of Work Relationship Management Project Management Team Leader Solution Advice Resource Management Technology Savvy Presentation Preparation & Training Delivery Data Processing Service Delivery Communication & Soft Skills Strategic Planning Client Support and Education MS Office Telephony Knowledge Ancillary Billing

EDUCATION

1979 — 1982

Floyd Central

High school Diploma, General Studies

1982 — 1985

Sullivan University

Administrative Assistant, English, Accounting, Secretarial, Public Speaking, Computer Technology

SKILLS

VoipData CenterManagementCloud ComputingMplsLan-WanNetwork DesignManaged ServicesWireless TechnologiesTroubleshootingTelecommunicationsUnified CommunicationsWirelessInternet Protocol (Ip)Customer ServiceDirect SalesCcnaNetworkingVoice Over Ip (Voip)Call CenterCall CentersIpContact CentersMultiprotocol Label Switching (Mpls)Session Initiation Protocol (Sip)Vendor ManagementVideo ConferencingTelephonySip

ABOUT KIM ROERK

16 years’ experience in project management, communications and a strong focus on customer service~ Analytical problem solver, anticipate issues and streamline process to resolve issues and improve efficiency~ Emphasis on building relationships with clients and team members.~Accounting Manager~ Administration ~ Consulting~ VoIP Communication System

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Kim Roerk — Email, Phone Number & Contact Info | Unifers