Kimmie Harrington
Customer Success Executive | Team Lead | Community Builder | Aspiring Voice Actor
- Role
- Customer Advisor Team Lead at Higher Logic
- Location
- Alexandria, VA, US
- LinkedIn followers
- 500 followers
About Kimmie Harrington
Customer Success Leader with a strong background in education and technology. Former educator turned strategic account manager, experienced in overseeing multi-million-dollar portfolios for leading software companies. Skilled in building trusted relationships, resolving complex challenges, and coaching teams to success. Proficient in CRM and account management tools, now seeking opportunities to leverage expertise and industry network to drive customer satisfaction and long-term growth.
Experience
Customer Advisor Team Lead
Apr 2025 — Present
The Customer Advisor Team Lead works directly with our largest and most strategic enterprise customers throughout the entire customer lifecycle, as well as providing coaching and mentorship to a team of Customer Advisors. This is a hybrid role that will require frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities.
Education
James Madison University
Bachelor of Arts, Sociology
Skills
- Training
- Employee Relations
- Microsoft Excel
- Coaching
- Cold Calling
- Applicant Tracking Systems
- Salesforce.com
- Talent Acquisition
- Leadership
- Microsoft Word
- Workshop Facilitation
- Research
- Management
- Customer Retention
- Public Relations
- Strategic Planning
- Conflict Resolution
- Event Management
- Online Advertising
- Email Marketing
- Customer Service
- Account Management
- Project Management
- Talent Management
- Customer Satisfaction
- Backgammon
- Saas
- Time Management
- Sourcing
- Recruiting
- Software as a Service (Saas)
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