Kimla Hill

About Kimla Hill

Dedicated IT Professional with over 28 years of expertise in the areas of Leadership, Technical Research, Data Analysis, Complex Problem Resolution and Project Management. Excellent written and verbal communication skills to support the identification and remediation of risks across a multi-channel, multi-user environment. Demonstrated record of relationship building; communicating effectively across various levels of management; providing accurate, timely communications to peers, management, internal and external customers and business partners. Enthusiastic and confident team player with a flexible and positive approach to work. High level of personal integrity to safeguard and protect data and systems.

Experience

1. Business Systems Advisor

   Fedex Services

   Oct 2012 — Present · US

   Provides leadership in developing and implementing policies, processes and procedures to promote the development of streamlined production support of various fedex.com client applications. Project lead responsible for managing multiple projects by coordinating, documenting and implementing Support for assigned projects throughout the project life cycle.Collaborates with Business Owners, Testing, Development and Support teams to establish and promote high standards in researching, analyzing and resolving complex customer issues.Broad understanding of IT including network and server administration, data storage and application development.Performs in-depth call analysis to establish trending and identify top call drivers, including customer and operations impact analysis.

Education

• The University of Memphis

  B.S., Computer Engineering

  1986 — 1994