Kim Pomfret

About Kim Pomfret

Choose a job you love, and you will never have to work a day in your life…” Many of us are familiar with this phrase, yet, like many others, I didn\'t ‘choose a job’, but rather, stumbled upon it. When I found myself as a graduate without a full-time position lined up, I sought the help of university career services and the next thing you know, I was hired on as a receptionist, then trained as a career advisor. I completed a certificate, then a post-graduate diploma, and eventually a Masters in Career Education. I went on to serve as a Career Advisor, Career Coach, Director of Career Development, and Manager of Career Success. I have also worked within higher education academic support, coordinated a community college department, and even taught kindergarten - which I maintain is by far the most challenging position I have ever held! As a Career Coach a lot of what I did was not just coaching my clients in all aspects of the job search process, but also getting them to see their value and identify the skills gained through prior experiences. Now as I reflect on my own professional experiences, I learned the following about myself- My superpower is undoubtedly my ability to build rapport and foster positive, lasting relationships - I thrive in a team environment but I am equally able to work independently to get the job done - As someone who is exceedingly organized, I possess a knack for multitasking and prioritizing tasks - I always identify ways to improve processes internally and elevate customer services/experiences - I\'m a good Manager because I care about my team and I\'m dedicated to supporting them - Having lived in South Korea, Sudan, England, and America, I\'m a globally minded person - I am extremely professional but I also believe it’s important to have fun and enjoy your work (I like to think I have a great sense of humor!) After being laid off unexpectedly at the end of 2023, I had an amazing opportunity to join Cyderes as a Customer Success Manager, a role I absolutely love! This opportunity has allowed me to leverage my experience supporting cybersecurity professionals in a career coaching capacity as well as many years of experience providing outstanding customer service and support. I am thrilled to continue to grow my knowledge and understanding in this role and company! Please feel free to connect with me - I am always looking to grow my network and engage in insightful coffee chats - I love to meet new people and learn about their interesting jobs - especially in the field of cybersecurity!

Experience

1. Client Success Manager (Csm)

   Cyderes

   Apr 2024 — Present

   Manage a book of business including enterprise-level clients, fostering long-term partnerships- Serve as primary point of contact to ensure clients receive maximum value from our security services and solutions- Facilitate regular cadence calls focused on monitoring client health and strengthening security posture (including leveraging the MITRE ATT & CK framework)- Collaborate closely with cross-functional teams such as engineering teams, SOC squads, and sales/account executives, to enhance security posture and ensure a seamless customer experience- Handle customer escalations and serve as a voice of voice of the customer, relaying feedback to internal teams to enhance the customer journey and drive product enhancements- Collect client feedback via NPS and use these insights to drive service and product improvements- Utilize Salesforce CRM to manage accounts and track key client metrics- Create and deliver executive business reviews and QBRs (virtual and in-person).

Education

• Newcastle University

  Bachelor's degree

• University of Warwick

  Master's degree

• Kimbolton School

  A-levels & GCSEs