Kimberly Kimi Birchler
Front Office Lead @Primer
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WORK HISTORY
Front Office Lead @Primer
As Front Office Lead at Primer, I serve as the first point of contact for families across our growing national network of microschools. My role is centered on delivering an exceptional, concierge-level experience for parents—one that defies the status quo of traditional school communication.Primer is reimagining education by empowering educators to launch world-class, affordable microschools in their communities. As part of this mission, I lead our centralized support hub, ensuring every parent interaction—via phone, email, or text—is met with warmth, clarity, and speed.Key responsibilities include:Managing all inbound parent communications with a goal of <1 hour response time and <1 business day resolution.Coordinating across internal teams—including finance, product, and education—to ensure high-quality, efficient solutions to a variety of parent questions.Proactively reaching out to families to support feedback collection, issue follow-up, and important school-wide initiatives.Championing a service model inspired by the hospitality industry, helping Primer stand out as a truly family-centered school experience.At Primer, we believe every family deserves both an excellent education and an extraordinary support system. I’m proud to help bring that vision to life!
EDUCATION
The University of Alabama in Huntsville
Bachelor of Science (B.S.), Biological Sciences
Mississippi State University
Master of Science (M.S.), Counselor Education, Student Affairs
ABOUT KIMBERLY KIMI BIRCHLER
Operations and customer experience leader with extensive experience in systems management, workflow optimization, and family-facing support across education and technology-driven environments. Skilled in platform configuration, onboarding, and cross-functional collaboration that enhances efficiency and user satisfaction.
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