Kim Horn
Customer Experience Lead @IMA Financial Group, Inc.
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WORK HISTORY
Customer Experience Lead @IMA Financial Group, Inc.
EDUCATION
University of Colorado Boulder - Leeds School of Business
Customer Experience Certificate Program
University of Minnesota
Kinesiology
University of St. Thomas
Marketing Management Certification
University of St. Thomas
Project Management Certification
ABOUT KIM HORN
I protect revenue, drive profitability, increase customer lifetime value and elevate loyalty by transforming insights into action. My approach architects CX movements that turn challenges into momentum, and feedback into results - so customers stay. Whether building predictive models to detect churn, leading technology transformations, improving operational efficiency or coaching people to adopt customer-focused KPIs - I bring both the why and the wow to the table. With a rare ability to bridge strategy and execution, I’m equally at home developing strategies and rolling up my sleeves to lead the cross-functional execution that brings it to life. I’ve successfully led initiatives spanning Marketing, Sales, Operations, IT, BI, M&A and Leadership ensuring great ideas become great outcomes. Known for jumping into any task with a solutions-oriented mindset and a can-do attitude, I make it a personal mission to make others’ lives easier not harder. I lead with high standards, contagious positivity, and precision. I’m driven by progress and fueled by purpose, to help organizations unlock their full potential. For organizations ready to protect and grow their revenue, I bring the strategic insight, technical expertise, and positive leadership needed to make it happen - with hustle and heart.
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