Kim Garrick
Technical Specialist Supervisor @Execulink Telecom
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WORK HISTORY
Technical Specialist Supervisor @Execulink Telecom
Woodstock, ON, CA
Supervise Technical team supporting business clients as well as residential customers with issues to their internet, phone, mobility,and tv issues. Perform monthly and quarterly reviews. Day to day supervision of NOC type team and ticket closure results. Respond to escalations from Business and residential customers.
EDUCATION
Wilfrid Laurier University
Bachelor's degree, Honours History
SKILLS
ABOUT KIM GARRICK
An innovative, Customer centric Support expert with extensive background in technical and Customer support. I have spent over 15 years in I.T Support roles, from junior support analyst to Senior manager. I have led departments through department transitions, building two help desk support teams, one based on contract and full time employees, and a second based on vendor controlled support. With these department changes comes additional strengths in leadership, maintaining good staff morale in difficult times. Using analytical skills, will come up with the best support needed for clients based on proven IT processes Experienced in ITIL Methodology, with extensive background in the methods of Incident, Change, Knowledge and Problem Management. Never afraid to look into other processes for what makes a team operate at its best. Ready to assist in your transformations and strategies to create an outstanding Help Desk team.
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